CAN I CANCEL THE ORDER BEFORE THE SCHEDULED DELIVERY DATE? IF SO THEN WHAT IS THE REFUND PROCESS?

Yes, you can cancel your order before the scheduled delivery date without any charges. We will process your refund within 5-7  business days. For more details, please check our cancellation policy.

CAN I CANCEL OR EXCHANGE THE PRODUCT AT THE TIME OF DELIVERY? IF SO, WILL THERE BE ANY ADDITIONAL CHARGES?

You can return or request an exchange on your order at the time of delivery without any charges. Contact us on 800-726.

IF AN ISSUE IS FOUND AFTER DELIVERY, WHICH PRODUCTS QUALIFY FOR A REPAIR/REFUND/RETURN/EXCHANGE OR CANCELLATION?

If an item is found to be faulty, you can request a repair/refund/return/exchange or cancellation within 3 days of delivery.

We can collect the order free of charge or you can drop it at your nearest Rexal Home store location and request repair/refund/return/exchange or cancellation.

WHAT IF I RECEIVE AN INCORRECT PRODUCT? CAN THE CORRECT PRODUCT BE DELIVERED ON PRIORITY?

In a circumstance where the wrong item is delivered, we will make it our priority to deliver the correct item on the following business day.

Free & Easy Returns
You may cancel or request a return on your Furniture Order within 3 days & Accessories orders within 14 days of the delivery date.

For hygiene reasons, no refund or exchange will be made on unwrapped bed linens, fabrics and mattresses.