What is our Privacy Policy?

Privacy Policy

Effective Date: [1-4-2024]

Thank you for choosing Rexal Home for your online shopping needs. We are committed to

Protecting your privacy and ensuring the security of your personal information. This Privacy

Policy explains how we collect, use, disclose, and safeguard your personal information when

You interact with our website, mobile applications, and related services (collectively, the

"Services"). By accessing or using our Services, you consent to the practices described in this

Privacy Policy.

1. General Terms and Conditions

This website www.rexalhome.com is managed and operated by Rexal Home.

Ensuring the protection and management of your personal information is our primary concern.

This Privacy Policy outlines the purpose behind the collection and processing of your data.

Please thoroughly review this Privacy Policy to gain insight into our practices and

Methodologies for handling your data.

This Privacy Policy is subject to change in accordance with applicable laws, regulations, orders,

Or the Company's internal operation policy. In such cases, changes will be notified in the Terms

And conditions of the Website.

2. Our Responsibility to Protect Your Personal Information

We are committed to safeguarding and overseeing the security of your personal information.

Your data will be treated with strict confidentiality and will only be revealed in situations as

Outlined herein. We will handle your data in compliance with relevant laws and regulations,

Gathering it for legitimate purposes and ensuring its secure management.

3. Information We Collect and How We Collect It

Your personal information may be collected by the Company in the following cases:

- During the course of using our Services, including access to the Website.

- When contacting the Company online (through inquiry messages within the Website, customer

service call centers, etc.).

- When participating in various events or promotions held by the Company.

In the above cases, the Company may collect your personal information, which may include but

is not limited to:

- Name

- Contact Number

- Email Address

- Location Information

- Personal information contained in inquiry messages

- Personal information required for participating in events (e.g., images, photos, personal

stories)

- Address information

- Date of birth

- Nationality

- Website access logs (e.g., IP address, cookies, etc.)

4. How We Use Your Personal Information

The Company uses your information for various purposes, including but not limited to:

4.1 Marketing Activities

- If you provide consent to receive marketing information from the Company, we may provide

marketing information via phone, text, email, mail, push notifications or other written forms.

4.2 Inquiry-Related Contacts

- We may utilize your personal information to reply to your means of contact, including emails

sent via the Website.

4.3 Website Improvement and Security Reinforcement

- We may utilize your personal information to improve the Website and optimize the Website

content for your computer or mobile devices.

- We may utilize your personal information to ensure that you use the Website in the fastest and

safest manner.

4.4 Customer Identification and Other Issue Resolution

- We may utilize your personal information to resolve issues, including customer identification

arising in relation to the use of delivery services, assembly and installation services, and other

services provided by the Company.

4.5 Events

- We may utilize your personal information to proceed with various events and provide relevant

prizes.

5. Period of Processing and Retention, and Methods for Destroying Personal Information

5.1 Period of Processing and Retention of Personal Information

- As a general matter, if it is required to retain the personal information in accordance with

applicable laws and regulations, the Company shall retain and use your personal information

for the period and purpose as specified under relevant laws and regulations.

5.2 Destruction of Personal Information.

- The Company retains your personal information for a certain period pursuant to its internal

policy and applicable laws and regulations. Upon achieving the purpose for processing the

personal information, we shall destroy the information for safety purposes. Any print-out

version of the personal information shall be incinerated or destroyed using a shredder, and

any personal information stored in electronic files shall be destroyed in an irreversible manner

using technical means.

6. When We Transfer Your Personal Information to a Third Party

- Your personal information may be transferred to an affiliate of Rexal Home group and/or a

Reliable service partner, in which case such personal information shall be transferred to the

Extent as agreed by your prior consent. We value your personal information and shall never

Sell or disclose your personal information to a third party for any purpose other than specified

Herein.

- In some cases where it is necessary for a criminal investigation, the Company may be obliged

to disclose your personal information to the judicial authority based on the legal regulations. -

Currently, the Company does not provide your personal information to any third party. If the

Company commences transferring your personal information to a third party in the future, the

Company shall obtain your consent in advance.

7. Delegation of Personal Information Processing

The Company delegates the processing of personal information of customers, in part or in

Whole, to delegates, who may process your personal information for the delegated purposes.

The delegatees shall handle personal information in accordance with the scope of the

delegated services, and shall not use the personal information for purposes other than that of

providing these services. The Company shall manage and supervise the delegatees to prevent

any loss, theft, leakage, falsification, or damage of your personal information caused by the

service delegation.

8. Your Rights and How to Exercise Them

As a personal information principal, you have the right to exercise the following:

- You may request access to see your personal information.

- You may request correction of your personal information.

A legal representative of a child under [Specify Age] may request access to see, correction, deletion, processing, or suspension of processing of any personal information pertaining to the

child. When requested, the Company shall confirm that the requesting party is the personal

information principal or a legitimate legal representative. The Company may reject such a

request only when there exists a justifiable reason as set forth under laws or a reason

equivalent thereto.

9. How We Ensure Security of Your Personal Information

The Company manages the personal information collected from you in a safe environment,

protecting it from unauthorized access, disclosure, use, modification, or disposal by

organizations or individuals. The security of your personal information is upheld through the

implementation of suitable managerial, technical, or physical measures. If you establish a

password to access a specific section of the Website, it is important to maintain the

confidentiality of your password and refrain from sharing it with any third party.

10. Installation, Operation, and Rejection of Cookies and Other Automatic Personal

Information Collection Devices

The Company uses cookies on the Website, including but not limited to session/permanent

cookies and web beacons. A cookie is a file that saves the history of a customer’s visit to this

Website from their computer and informs the Company of the history. Cookies help the

Company identify a customer’s web content preferences, adjust the Website according to

customer preferences, and measure the degree of Website usage.

Once a customer accesses the Website, the Company uses cookies to provide targeted

marketing services, personalized services, and so on, by means such as analyzing frequency of

access, visit time, tracing the customer, and obtaining information on event participation and

frequency of visits. A customer has the option to install cookies. A customer may accept all

cookies or customize few from the browser. However, in the event of refusing the installation of

cookies, there may be a problem in the provision of services.

11. Inquiries or Complaints

If you have any inquiries regarding this Privacy Policy or your personal information collected by

the Company, or any complaints regarding the protection of your personal information, please

feel free to contact us through our Customer care department as below.

Name/Department: Customer care department

Telephone Number: +968 99188075

E-mail: support@rexalhome.com

We are dedicated to safeguarding your privacy and guaranteeing that your personal information

is managed in accordance with this Privacy Policy and the relevant laws and regulations. Thank

you for choosing Rexal Home for your online shopping needs.

Rexal Home provides 2 years warranty starting from the date of purchase.

If your purchase appears to have manufacturing defects during the warranty period, you may contact us to make a claim.

The warranty covers any manufacturing or workmanship defects of the products. Rexal Home reserves the right to repair or replace defective products.

Please note - You will need your original sales receipt to initiate your claim.

We safeguard you against the following manufacturing defects:

Mattress

Springs exposed from the surface, Springs felt from the surface causing discomfort, Sagging of mattress on the center and sides.

Sofas

Frames, Seat and back cushions, Seat spring system.

All the product should be well-maintained and direct exposure to the sun must be avoided. Please note that any item that is kept under improper conditions may result in the cancellation of the warranty.

Warranty Limitations & Exclusions

If your product is repaired or replaced, the limited warranty will not be renewed.

There is no warranty coverage against neglect, improper assembly, abnormal use of products or unexpected acts of nature.

This warranty specifically excludes coverage of damage related to climate conditions including heat, light and humidity levels, such as fading, color change, stretching, or shrinking.

Disclaimer

Company expressly disclaims any liability to customers or end user